Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
Onshore technical call center support from Sydney, NSW
Weekday 7am – 7pm technical call center support
Next business day onsite labor* & parts prioritization
Designated onshore technical account manager for specialized troubleshooting
Single contact for end-to-end case management to see all issues through to closure
Original Equipment Manufacturer (OEM) software support to support more than hardware
Product Properties
Product Description
Lenovo Premier Support - extended service agreement - 5 years - on-site Year
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years (from original purchase date of the equipment) years
Covered Configurations
System with 1 year Premier Support
Designed For
ThinkPad C13 Yoga Gen 1 Chromebook; C13 Yoga Gen 1 Chromebook Enterprise; L13; L13 Gen 2; L13 Gen 4; L13 Yoga; L13 Yoga Gen 2; L14 Gen 1; L14 Gen 2; L15 Gen 1; L15 Gen 2; T14 Gen 1; T14 Gen 2; T14s Gen 1; T14s Gen 2; T15 Gen 1; T15 Gen 2; T15p Gen 1; T49X IAP
Technical details
Type
Extended service agreement 6,24g/cm3; Temperature: 10 °C / +140 °C; Content:1