Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
Onshore technical call center support from Sydney, NSW
Weekday 7am – 7pm technical call center support
Next business day onsite labor* & parts prioritization
Designated onshore technical account manager for specialized troubleshooting
Single contact for end-to-end case management to see all issues through to closure
Original Equipment Manufacturer (OEM) software support to support more than hardware
Product Properties
Product Description
Lenovo Premier Support - extended service agreement - 4 years - on-site Year
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Designed For
ThinkPad L13 Yoga Gen 3 21B6; L15 Gen 3 21C4; T14 Gen 3 21AJ, 21CG; T14s Gen 2 20WM; T14s Gen 3 21BS, 21CR; T14s Gen 4 21F9; T15 Gen 2 20W5; T490 20N2, 20N3, 20RX, 20RY; T490s 20NX, 20NY IAP
Technical details
Type
Extended service agreement 6,24g/cm3; Temperature: 10 °C / +140 °C; Content:1