Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
Onshore technical call center support from Sydney, NSW
Weekday 7am – 7pm technical call center support
Next business day onsite labor* & parts prioritization
Designated onshore technical account manager for specialized troubleshooting
Single contact for end-to-end case management to see all issues through to closure
Original Equipment Manufacturer (OEM) software support to support more than hardware
Product Properties
Product Description
Lenovo Premier Support - extended service agreement - 5 years - on-site Year
Location
On-site
Service Included
Parts and labour
Full Contract Period
5 years
Designed For
ThinkBook 13; 14; 14 G4 ABA; 15; ThinkPad 11e (3rd Gen); 11e (4th Gen); 11e (5th Gen); 11e Chromebook (3rd Gen); 11e Chromebook (4th Gen); 11e Yoga Gen 6; E47X; E48X; E49X; E56X; E57X; E58X; E59X; ThinkPad Yoga 11e (4th Gen); 11e (5th Gen); 11e Chromebook IAP
Technical details
Type
Extended service agreement 6,24g/cm3; Temperature: 10 °C / +140 °C; Content:1